FAQs

Frequently Asked Questions

When will my order ship and arrive?
Most orders are processed within 1–2 business days. Some items may ship the same day, while others might take slightly longer due to unexpected delays. Delivery typically takes between 4–7 business days. If an extended timeline is expected, we’ll make that clear on the product page. At The NexHaus, we strive to ensure your order is processed and shipped as quickly as possible—backed by responsive support every step of the way.

What payment methods do you accept?
We accept all major credit and debit cards, including:
Visa, Mastercard, American Express, Discover
We also support Apple Pay and Google Pay for your convenience.

What is your return policy?
We offer a 30-Day Money-Back Guarantee on all items. You can view full details by visiting our Return Policy link located at the bottom of the page.

How do I cancel an order?
Orders may be canceled before they ship for a full refund. If you need to cancel, please email us immediately at support@thenexhaus.com. Once your order has shipped, our standard return policy will apply.

What should I do if my order arrives damaged?
Please inspect your package carefully upon delivery. If you notice any visible damage—even to the packaging—make a note of it before signing. If you suspect damage but cannot inspect at the time, write “possible damage” on the delivery receipt. If any item arrives damaged, email photos to support@thenexhaus.com and our team will quickly assist with a replacement or compensation.

How do I place an order?
Simply browse our store, click “Add to Cart” on your item, and follow the checkout steps to complete your purchase securely. You’ll receive an order confirmation via email right away. Prefer to order by phone? Give us a call at 331-256-1780 and we’ll be happy to assist.

When will I receive shipping details?
After your order is placed, you’ll receive a confirmation email with your billing and shipping info. Once your order is packed and ready to go, we’ll send another email with a tracking number so you can follow your shipment in real time. If an item is unexpectedly out of stock, we’ll notify you within one business day.

Will I get an email confirmation?
Yes, once your order is placed, a confirmation email will be sent to the email address you provide. Be sure to enter your email correctly, and feel free to save the confirmation for your records.

Do you charge sales tax?
We only charge sales tax on orders shipped to Illinois. If you're ordering from another state, you’ll enjoy tax-free shopping—helping you save even more.

Can I make changes to an order after placing it?
Absolutely! As long as the item hasn’t shipped yet, you can update your order by emailing us at support@thenexhaus.com. If there’s a price difference, we’ll either issue a refund or send an invoice to cover the difference. Need help right away? Contact us via email or phone at 331-256-1780.