Shipping Policy

Thank you for shopping with The NexHaus. We’re committed to delivering your order quickly, safely, and with care. Below you'll find all the important details about our shipping process:

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Shipping Fees
We proudly offer free shipping across the United States.

Order Cut-Off Time
Orders placed before 6:00 PM EST (Monday–Friday) will begin processing the same business day.

Processing Time
Most orders are processed and dispatched within 1–2 business days.

Delivery Time
Once shipped, your order should arrive within 4–7 business days, depending on your location.

Shipping Carriers & Methods
We partner with reliable freight and parcel carriers to ensure smooth delivery. Larger items may ship via freight trucks. If freight delivery is required, you’ll be contacted to schedule a curbside drop-off. Please make sure your phone number is accurate at checkout to avoid any delays.

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Order Confirmation & Tracking
Once your order is submitted, you’ll receive a confirmation email to acknowledge receipt and payment approval.
As soon as your order ships, we’ll send you a tracking email with a live link so you can monitor its journey to your doorstep.

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Need to Update Your Address?
If you need to modify your shipping address, contact us within 24 hours of placing your order so we can make adjustments before it’s processed.

Cancellations
Changed your mind? Orders can be canceled before they ship. If your order has already been dispatched, please refer to our Return Policy for next steps.

Damaged or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, contact us right away. We’ll work swiftly to resolve the issue and cover return shipping when necessary.

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Need Help?
Our support team is here to make your experience smooth from start to finish. If you have questions or need further assistance, feel free to reach out:

The NexHaus
Phone: 331-256-1780
Email: support@thenexhaus.com
Address: 1911 W Wilson St. PMG 1135 Batavia IL, 60510